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How bonanja Handles Your Personal Data

This Privacy Policy explains what data bonanja collects when you open an account, make a deposit via DANA, OVO or GoPay, and use our lobby — and exactly how we protect that data.

Account data protectionWallet data: DANA, OVO, GoPayCookie and device controlsData retention policyYour right to request changes
bonanja How bonanja Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security at bonanja is not an afterthought. Every account session runs over SSL encryption, and wallet connections to DANA, OVO and GoPay use tokenised references rather than storing raw payment credentials on our servers. Here is how we approach each key area.

Account Security Login sessions use OTP verification sent to your registered contact. Unusual access triggers an automatic lock, and you can review active sessions inside your account dashboard at any time.
Cookie Controls We use session cookies for lobby state and analytical cookies to improve page performance. You can disable non-essential cookies through your browser settings — this will not remove your account access.
Data Retention Schedule Active account data is kept while your account is open. After account closure, we retain only what applicable regulations require, then delete the rest on a defined schedule we review periodically.
Requesting Changes You can request a copy of your data, ask us to correct inaccuracies, or ask for deletion where local law allows. Submit these requests via live chat or our privacy email contact.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Have a question about your data or want to request a correction? We have dedicated contact paths for privacy matters. Send your request through the channel that works for you — we aim to respond to all data-related enquiries clearly and without unnecessary delays.

Email Privacy Team Send your data access or deletion request to our privacy contact address. Include your registered email and the wallet type — DANA, OVO or GoPay — linked to your account.
Live Chat Support Open the live chat widget inside your bonanja account. Describe your privacy concern directly and our support team will route it to the correct team for follow-up.
Account Settings Panel Some data changes — like updating your registered email or linked wallet — can be handled directly inside Account Settings without needing to contact support first.

Privacy Policy Questions From Our Account Holders

These are the privacy questions we get asked most often. If your question is not covered here, use the live chat or email contact paths listed above to reach our team directly.

We collect your name, email address, and the wallet identifier you use — DANA, OVO or GoPay. We also log device and IP data to protect your session security.

We share only what payment processors need to complete your transaction. We do not sell your personal data. No marketing third parties receive your account or wallet details.

Send your request through live chat or our privacy email. Include your registered email address and the wallet type linked to your account so we can locate your records.

Yes. Submit a deletion request via live chat or email. We will process it in line with applicable local law — some records may be retained as required by regulation before deletion.

Wallet connections use tokenised references. We do not store your raw wallet credentials or PINs on our servers. Transactions are processed directly through the respective payment rails.

We use session and analytical cookies. You can disable non-essential cookies in your browser settings at any time. Doing so will not affect your ability to access your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.