Reference

What You Agree To When You Use bonanja

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits through DANA, OVO, and GoPay to how we handle disputes.

Account eligibility appliesDANA, OVO, GoPay deposits coveredDispute process includedJurisdiction-dependent accessUpdates notified via account

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How These Terms Apply to Your Use

bonanja Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on bonanja and making your first deposit — whether through DANA, OVO, or GoPay — you confirm you have read and accepted these terms in full. We may update these terms when our service changes; we will notify you through your registered

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account or the email address on file before any material change takes effect. If you continue using the platform after a notice period, that counts as acceptance of the revised terms. These terms govern everything: account registration, wallet transactions, game participation, withdrawal requests, and account suspension.
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They do not override local law — where Indonesian regulations apply, those take precedence and your access to certain features may be restricted accordingly. Players in Palembang and other Indonesian cities access the platform under the same regional eligibility framework. If any clause in these terms
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is found unenforceable under applicable law, the remaining clauses stay in effect. We reserve the right to suspend or close accounts that breach these terms, including cases of fraudulent wallet activity or multiple accounts linked to the same identity.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

How to Contact Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account or a wallet transaction, our support team is reachable through the channels below. Always include your registered account ID and the wallet method involved — DANA, OVO, or GoPay — so we can pull the right records and respond accurately.

Live Chat Open the chat icon from any page on the site. Have your account ID ready. Our team picks up active chats and routes wallet or terms queries to the right department.

Email Support Send a detailed message to our support address found in your account dashboard. Include the transaction reference for any wallet dispute — DANA, OVO, or GoPay references help us trace faster.

Account Help Centre Log in and head to the Help section under your account settings. You can submit a terms-related ticket there and track its status without leaving your account page.

HOW WE PROTECT YOUR DATA

Account Security and Data Handling Under These Terms

These terms are backed by a set of real account-level practices that determine how your data is stored, how long we keep it, and who can request changes. Knowing how this works helps you stay in control of your account.

Data Retention

We keep your account and transaction records for as long as required under applicable law. After account closure, certain wallet records — including DANA and OVO transaction logs — are retained for audit purposes.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can adjust cookie permissions through your browser, though some account functions may not work without session cookies enabled.

Account Security Steps

Each login triggers an OTP check to your registered number. If you suspect unauthorised access, go to Account Settings and hit Secure My Account — this locks the session and flags the incident for our review team.

Requesting Changes

To update personal details, raise a ticket through the Help Centre in your account dashboard. Identity verification is required before we change any wallet-linked detail, including your linked GoPay number.

Questions We Hear Most About These Terms

These are the questions that come up when you read through the terms for the first time. Each answer is specific to how bonanja handles the issue — not a generic legal summary.

We notify you via your registered account or email before changes take effect. If you keep using the platform after the notice period, that counts as acceptance of the updated terms.

Access depends on local law and is only available where permitted in your region. It is your responsibility to check whether using the platform is lawful where you are located.

All wallet transactions are governed by these terms. That includes deposit confirmation, failed transfer handling, and withdrawal verification tied to the wallet you used to deposit.

Running multiple accounts under one identity, using fraudulent wallet details, or manipulating game sessions are all breaches. We may suspend or permanently close accounts where we identify these behaviours.

Submit a request through the Help Centre in your account dashboard. We verify your identity first, then process the request in line with applicable data regulations and our retention obligations.

Reach out via Live Chat or email support with your account ID and the specific clause you are disputing. Our team reviews each case and responds with the applicable terms section and rationale.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Appbonanja App InfoBonanja Glossary InfoFAQ

What You Agree To When You Use bonanja

How to Contact Us About These Terms

Account Security and Data Handling Under These Terms

Questions We Hear Most About These Terms

01 What happens if bonanja updates the terms after I have already registered?

02 Can I use bonanja if local law in my area restricts online casino access?

03 How do these terms cover my DANA, OVO, or GoPay wallet deposits?

04 What counts as a breach of these terms that could get my account closed?

05 How do I request a copy of my account data or ask for it to be deleted?

06 Who do I contact if I think a term has been applied unfairly to my account?

Terms & Conditions

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